Policies, Disclaimers, and Assumption of Liability
Canceling Orders and Refund Policy:
For Demolition Haul Away:
24 hour cancellation required for all demolition removal work to get a full refund. $200 cancellation fee for same day cancellations and if we have arrived at the job there is a 4 hour minimum that is non refundable.
For all Aggregate Material:
24 Hour cancellation required for aggregate materials. If we already arrived at the plant and have not been loaded there is a $200 travel time fee, if material is already loaded it is considered “contaminated” and is non refundable.
Disclaimers:
Upon purchase and checkout the buyer agrees to the disclaimer and assumes the liability of the delivery. We are not a licensed building contractor and the “commonly used” in the product's description of the material is just a suggestion of what our previous customers used the materials for. Please consult a licensed contractor in your state and follow all building codes and regulations imposed by your local county, city, and state.
Size Variance: Kindly allow for a maximum of 10% bigger or lesser pieces and up to 10% fine material for the product other than provided in the product information. The variation is due to the sieve mechanism. Product Coloration: The actual product may seem darker or lighter than it appears in the images due to being a natural product. Guiding Volume: For orders below 4 tons, kindly allow for 20% more or less product quantity concerning the amount ordered. For orders of 4 tons or more, kindly allow for 10% more or less in actual product quantity concerning the amount ordered. On much larger orders, the percentage of quantity difference is minimal. The loading mechanism occasions the differences.
Assumption of Liability:
After arrival at the delivery location stated by the customer on the checkout, Palmetto Sand and Gravel LLC will offload the materials in an area designated by the customer. The area must be safe for our equipment to maneuver without causing damage to the equipment or putting our driver(s) at risk. Unloading needs to be on a firm area; for example, concrete, asphalt or dried out clear spots with plenty of clearance for us to lift our beds. Also take into consideration that our equipment can reach weights of 34 to 40 tons when fully loaded. Palmetto Sand and Gravel LLC will not be held liable for any damages done to the unloading location caused by extreme weight of our trucks. The customer has agreed to assume all responsibility for any fines, damages, claims, or other liabilities that may arise due to the placement of the materials by Palmetto Sand and Gravel LLC, such as without limitation, placing the materials (i) outside the curb line, (ii) on property belonging to the city or county (including county or city streets), (iii) on private property owned by someone other than the customer, and (iv) obstructing access to a property or entity belonging to any other person. The customer shall take the responsibility to promptly ensure that materials are shifted to their property, besides agreeing that Palmetto Sand and Gravel LLC has no obligation to ensure that materials do not compromise the public right-of-way. Further, the customer shall meet all costs arising from any loss of time incurred by Palmetto Sand and Gravel LLC if the customer is not prepared to receive the material when Palmetto arrives. Buyer fee will be $50 for every 30 minutes wait after the first 30 minutes. There will be no additional fees if a customer asks for us to spread the material from our tailgates; however, we cannot guarantee that it will be a uniform layer since sometimes material gets stuck and or does not come out smoothly.